HR services

Whether you face an unexpected challenge, are planning a specific initiative or need ongoing support with HR administration — you can rely on us.

Get the HR support you need

Technology can help you solve many time-consuming tasks and challenges. But sometimes you need quick answers to simple HR questions, strategic advice for major initiatives and complex projects, or help executing key HR responsibilities, like payroll and benefits.

ADP HR services range from simple templates and help lines to long-term HR consulting engagements related to mergers, acquisitions and reorganizations. We also offer outsourcing services and co-employment solutions for those who want to take HR responsibilities off their plate.

ADP® Clients Share Their ADP HR Services Experience

Hear from five ADP® clients who share how ADP has become an extension of their HR departments.

HR services we offer

Save time with HR best practices, on demand

Tap into the HR expertise you need, so you can focus your valuable time where it's needed most. Our services include:

  • HR HelpDesk: Reach a support team of knowledgeable, experienced HR professionals by phone, email or chat
  • Quick HR answers: Find online answers to commonly asked HR questions
  • HR forms and documents: Access best practices, checklists, job descriptions and policies
  • Employee handbook wizard: Create a personalized employee handbook, based on federal and state employment laws, in a few simple steps
  • Job description wizard: Develop detailed job descriptions from a library of more than 300 job titles and descriptions
  • HR checkups: Compare your current HR practices against standard best practices to see how you measure up

These resources can help businesses of all sizes, and especially those without dedicated HR teams, like many small businesses (1-49 employees). See how else ADP can help with small business HR.

Improve HR operational efficiencies

There are times when you need in-depth guidance from seasoned experts — especially if your company is taking on an expansion, acquisition, merger, reorganization or other major initiative that will impact your workforce.

Confidently navigate your next major change with the help of ADP consulting and professional services. Our experts will analyze your human capital management (HCM) processes, then recommend best practices for your industry that allow you to become more efficient — freeing up time for you to focus on the heart of your business.

ADP® Human Capital Management Streamlines Processes

Hear how Destination XL Group uses the insightful business analysis and best-practice recommendations provided by ADP's Strategic Advisory Services group to improve operational efficiency.

Optimize your HR processes

Maximize your HR processes across payroll, compliance, talent management and other HCM practices with consulting from ADP.

Some of the ways we can help include:

  • Evaluating payroll and core HR administration processes
  • Providing benefits administration support
  • Reviewing time processes
  • Setting up employee self-service
  • Evaluating benefits programs and compliance tracking and reporting
  • Providing customized training and best-practice recommendations

HR services support when you need it

Because you can’t predict every workforce challenge you’ll face, and you don’t always have the time or staff on hand to learn every HR nuance, having a dedicated partner that understands HCM for your industry and your business can be a safe — and productive — bet.

Thousands of clients in a range of industries have trusted ADP for responsive, knowledgeable and personalized service.

ADP® Client Stories: Dedicated Service

Vanderbilt Global Services, a complex company with multiple company codes, multiple legal entities and multiple state locations, partners with an ADP® dedicated account manager to optimize its human capital management (HCM) platform.

Learn why others choose ADP’s HR services

HR services FAQs

Learn more about HR services and why they’re important to the success of your business.

What are human resource services?

There are many types of services available to employers who need help with human resources:

  • HR help desk
    This technology platform features a help desk to answer one-off questions and navigate everyday HR and state or federal compliance responsibilities. Step-by-step best-practice guidelines, essential forms and documents, and related policies are provided.
  • HR outsourcing
    Everything you get with an HR help desk is included in HR outsourcing, plus a dedicated team of specialists who can handle some or all administrative duties on your behalf.
  • Strategic consulting services
    HR experts help you identify critical issues and use actionable insights to drive business growth across the spectrum of human capital management (HCM), including compliance, talent strategy, change management and communications.
  • Professional employer organization
    PEOs provide comprehensive outsourcing services that manage human resources, employee benefits, regulatory compliance and payroll. This arrangement is considered co-employment, which means the PEO contractually shares certain employer responsibilities and risks with the client.

What are HR employee services?

Of all the HR services, payroll and benefits are the most important to employees. Organizations competing for talent know this and update their benefits regularly to retain valued members of their workforce. Beyond a competitive salary, your HR department can appeal to employees by offering:

  • Health benefits
  • Retirement savings plans
  • Family leave
  • Flexible work options
  • Professional and career development benefits
  • Student loan repayment programs

What are the different areas of HR?

Human resources involves tracking employee hours, administering benefits and open enrollment, overseeing orientation and training, processing payroll and filing taxes, and managing retirement plans.

What is HR optimization?

Optimizing your HR processes requires that you understand your people – what they do, how they do it and why. To accomplish this, you’ll need to properly analyze your data:

  1. Gather the right data
    Use an analytics tool that will collect enough data to provide broad, useful insights even if you don’t know how you’ll use them in the short term.
  2. Understand what the data means
    Truly effective HR analytics isn’t just about combining lots of different data. You need to look at your workforce insights in the context of your business goals.
  3. Put the data to work
    Make data-driven decisions to improve your policies, operations, finances and more.

How many types of HR are there?

HR capabilities fall under one of two roles. This first is daily administration, which includes processing payroll and taxes, filing reports, maintaining compliance, managing data and updating policies. Because they can be repetitive and time consuming, some businesses elect to outsource these tasks.

The second role of HR is to plan larger strategic goals, such as acquiring talent, improving engagement and retention, applying best practices, benchmarking success and creating a culture of success. By partnering with a payroll service provider or a professional employer organization (PEO), HR professionals have more time to focus their efforts on these big picture projects.

HR services resources and insights

case study

Achieving a Strategic Vision

case study

Covia: Optimizing processes with Professional Services for ADP® Workforce Now


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